L1 Application Support

L1 Application Support

Location: KL, Malaysia (with travel to Singapore)

About the Role

To provide first-level application support for business systems, ensuring timely resolution of user incidents, proactive monitoring of application health, and effective communication with stakeholders.

Key Responsibilities

• Provide first-level support for business applications and systems.
• Respond to user issues, incidents, and service requests in a timely and professional manner.
• Perform initial troubleshooting to identify and isolate application, desktop, infrastructure, or network-related issues.
• Monitor application health, system availability, and overall performance.
• Use logs, dashboards, and support tools to investigate reported issues.
• Escalate issues to Level 2 or engineering teams with clear analysis and relevant information.
• Communicate updates and resolutions clearly to users and stakeholders.

What We're Looking For

• Experience in application support, desktop systems, infrastructure, or networking.
• Strong troubleshooting and analytical skills with an engineering mindset.
• Hands-on experience managing user incidents, service requests, and escalations.
• Ability to manage user accounts, access permissions, and password resets.
• Basic understanding of certificate management, including monitoring and renewals.
• Ability to investigate issues using logs, monitoring tools, and runbooks.
• Good communication and ability to support non-technical users.
• Fluent in Chinese (spoken).
• Comfortable using AI tools for productivity and documentation.

Don't miss this opportunity to join a dynamic team and make your mark in the financing industry.

APPLY NOW - Attach your resume today to secure your spot in our next interview cycle. Take the first step toward an exciting career with a fast expanding company!

ANTARES MANAGEMENT SERVICES PTE. LTD.

EA License No.: 25C3031

UEN: 202527765K

Disclaimer:

1. This job description is provided for informational purposes only and is subject to change based on the employers requirements.

1. Our agency is committed to promoting diversity and equal opportunity in the workplace. All applicants will be considered based on merit, qualifications, and fit for the role, without discrimination on the basis of race, gender, age, religion, disability, or any other protected characteristic.

1. ANTARES MANAGEMENT SERVICES PTE. LTD. is the exclusive recruitment partner for this role. All communication regarding applications should be directed through our agency.