Technical Service Lead

Technical Service Leader

Our client is a well-known company in the vending industry, they are looking to expand over the next few years. To support this growth, they need a Technical Engineer Lead to join their team. In this role, you'll be responsible for repairing and servicing traditional, coffee, and vending machines as well as supporting a small team. Previous experience with similar equipment is required. This is a great opportunity for someone who has the desire to become the Technical Manager.

Overview of Role

• Implementation of a new service division from the ground up.

• Responsible for the Field Engineers

Key Responsibilities

• Define and implement processes related to service tasks

• Work with internal departments to implement systems required

• Maintain good customer relations by presenting a professional, efficient and helpful service.

• Responsibility of the service scheduling, admin and service team.

• Responsibility to carry out recruitment and making sure all ongoing training plans are in place as required

• Build relationships with key customers and have an understanding of external relationships to be able to advise on their agreed pricing and contract structure to ensure satisfaction of the departments/companys service.

• Product awareness to be confident in answering customer questions.

• Work with senior management team to define route to market and strategy

• Working on a range of traditional/coffee and vending machines

• Previous experience training and developing engineers

• Carrying out machine repairs, services and installations

• Carrying out fault finding and diagnostics

• Working on installations and leading other team members for larger projects

• Carrying out planned maintenance

• Covering a local area, and occasionally travelling to further jobs

• Provide excellent customer service and training

Benefits

• Competitive Salary £40k £45k

• Company Car

• Travel expenses

• Generous holiday allowance

• Performance Bonuses

• Opportunities for further progression

Requirements

• Previous experience working in field service environment working as part of responsive team preferred

• Used to using ERP and CRM systems

• Ability to communicate with customers at all levels and with internal functions

• Strong IT Microsoft Office Package Skills

• Excellent planning, Organisation & Time Management skills

• Full, clean UK drivers licence

• Clean DBS