Customer Service Advisor

About ANT Recruitment

ANT Recruitment partners with public sector bodies across the UK, including local authorities, housing associations, and community services. We deliver highquality recruitment solutions by connecting skilled professionals with organisations where they can thrive. Were currently recruiting a Customer Service Advisor to join a dynamic, purposedriven housing reception team in Surbiton, providing frontofhouse service that supports communityfacing operations.

The Opportunity

This role is ideal for someone who is great with people, passionate about delivering excellent service and thrives in a fastpaced, frontofhouse environment. Youll be the welcoming face of the housing service, helping residents, visitors and service users with enquiries, bookings, payments and general reception duties all within a supportive and accessible publicsector setting.

Key Responsibilities

• Greet and assist visitors, residents and service users in person and by phone
• Handle enquiries, manage bookings and process payments efficiently
• Ensure safety and security by performing routine checks, monitoring access, acting as First Aider / Fire Marshal
• Support an inclusive and safe environment for residents and community members
• Collaborate with internal teams to provide a seamless customer experience

About You

Strong communication and peopleskills
Calm, confident and professional under pressure
Experience in customer service or frontofhouse/reception roles (desirable)
Willingness to work flexible hours, including evenings and weekends
A genuine enthusiasm for making a positive impact in a communityfocused role

Whats On Offer

Salary: £25,000 per annum
Temporary position with real potential to become permanent
Frontfacing role with a direct positive impact on community services
Supportive team environment within a housing & communityfocused organisation
Opportunity to develop your career in public service