Head of Global Customer Service Team 

We are seeking a dynamic and experienced leader to drive excellence across our worldwide service organization. This critical role focuses on developing local first-line and global second-line service teams to ensure reliable manufacturing capacity for customers. The role requires building a scalable service infrastructure including people, parts, and tooling to support growth in the US, Asia, and Europe.

If this role aligns with your experience and interests, please send your CV with the job title to ml@apex-talentsolutions.com. Please note that only shortlisted candidates will be contacted due to anticipated high response. Thank you for your understanding.

Key requirement 

• 5+ years in a management role in global customer service or technical support, preferably customer-facing in the semiconductor industry, with experience developing regional service teams and starting up new service locations.

• Hands-on, pragmatic approach with a strong understanding of service levels, cost and revenue management, and early involvement in the product development process to prepare teams for installation and sustaining products on customer sites.
• Excellent communication, stakeholder management, and problem-solving skills in a fast-paced, scale-up environment. International travel is required.

If you're also open to other opportunities, feel free to send your CV to ml@apex-talentsolutions.com, and we'll keep you updated on any relevant openings. Thank you again for your understanding.

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