Operation Manager

Key Responsibilities

Operations Management

• Oversee daily logistics operations including transportation, freight forwarding, warehousing, and distribution.
• Ensure timely, accurate, and efficient service delivery to customers.
• Implement standard operating procedures (SOPs) and continuously improve operational processes.
• Monitor KPIs related to delivery time, service quality, and operational efficiency.

Customer Service & Relationship Management

• Ensure excellent customer service by resolving operational issues promptly.
• Work closely with the sales and customer service teams to meet client expectations.
• Develop strong relationships with key clients, suppliers, and service providers.

Team Leadership & Development

• Lead, supervise, and train the operations team to ensure high performance.
• Allocate tasks effectively and monitor staff performance.
• Build a culture of accountability, teamwork, and continuous improvement.

Compliance & Risk Management

• Ensure compliance with Cambodian laws, customs regulations, and international logistics standards.
• Oversee safety, security, and quality assurance in operations.
• Identify risks in operations and implement measures to mitigate them.

Cost & Efficiency Management

• Manage operational budgets, control costs, and optimize resource utilization.
• Negotiate with vendors and service providers to ensure cost-effective solutions.
• Drive initiatives to reduce operational costs while maintaining service quality.

Reporting & Coordination

• Provide regular reports on operational performance, challenges, and improvements.
• Collaborate with the General Manager and Sales Manager to align operations with business strategy.
• Support strategic projects such as digital transformation, process automation, and expansion.

Qualifications & Requirements

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or related field.
• At least 7-10 years of experience in logistics, transportation, or supply chain operations, with 3+ years in a managerial role.
• Strong knowledge of Cambodian logistics industry, customs processes, and international shipping standards.
• Proven leadership and people management skills.
• Excellent problem-solving, organizational, and communication abilities.
• Proficiency in logistics management systems, MS Office, and digital tools.
• Fluent in Khmer and English (Chinese is an advantage).