Supplier Management Operation Executive (3Hcs)

Main Responsibilities:

Shipment Handling: 

• Coordinate with suppliers, logistics providers, and internal teams to ensure smooth shipment execution. 
• Monitor shipment schedules, ensure on-time delivery, and manage shipment-related updates. 
• Verify and confirm shipping instructions, packing lists, and cargo readiness. -
• Support inbound and outbound shipment processes to meet customer requirements. 

Documents and Systems Updates:  

• Prepare, check, and maintain all required shipping and supplier documents (POs, invoices, contracts, etc.). 
• Ensure all data and shipment records are updated accurately in the companys ERP or operational system. 
• Maintain proper filing and traceability of supplier records and communications.
• Support supplier registration and onboarding documentation. 

Communication & Coordination: 

• Act as the main contact point between suppliers and internal teams (purchasing, logistics, finance, and customer service). 
• Communicate proactively with suppliers to confirm order status, resolve issues, and maintain good relationships.
• Coordinate with internal teams to align on forecasts, order changes, or shipment delays. - Facilitate information flow and ensure all stakeholders are updated in a timely manner.

Customer Service & Problem Solving: 

• Handle supplier- or shipment-related issues quickly and professionally. 
• Coordinate with relevant departments to investigate root causes and implement corrective actions. 
• Ensure service excellence by providing clear updates and solutions to both suppliers and internal customers. 
• Follow up on claims, damages, or discrepancies to achieve resolution.

Compliance & Reporting: 

• Ensure all supplier operations comply with company policies, quality standards, and regulatory requirements.
• Support supplier performance reviews and audits. 
• Prepare and submit periodic reports (supplier performance, cost analysis, KPI tracking, etc.). 
• Contribute to continuous improvement initiatives in supplier management operations.

Qualifications:  

• Bachelors degree or related field of Logistics, Business. 
• 13 years of experience in supplier management, procurement, or logistics operations. Strong attention to detail and accuracy in documentation and reporting. 
• Good in Microsoft Office and operational systems. 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP or data management syst 
• English language (spoken and written) and Chinese as a plus.