Collection Officer (Chinese Speaking)

Industry: Real Estate

About the Company

Our client is one of the leading real estate developers in Cambodia, known for its large-scale residential and commercial developments. The company is seeking a Collection Officer to support debt recovery activities and maintain positive relationships with customers.

Job Summary

The Collection Officer is responsible for meeting with customers, negotiating repayment arrangements, and resolving outstanding debt-related issues while ensuring timely collection of payments.

Main Responsibilities:

• Prepare and deliver notification letters, legal notices, and lawyer letters directly to customers.
• Maintain close communication with customers to negotiate payment arrangements and settlement plans.
• Monitor customer payments to ensure installments and outstanding balances are paid on time.
• Respond to customer inquiries and resolve debt-related issues professionally.
• Arrange meetings with customers and assist in resolving delinquent account matters.
• Coordinate with relevant departments to support collection and recovery activities.

Main Requirements:

• Bachelor's degree in Law, Business Administration, or a related field.
• Minimum 2 years of experience in debt collection, recovery, or a related role.
• Basic knowledge of legal procedures and regulations is preferred.
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
• Ability to communicate in Chinese is an advantage.
• Strong negotiation, communication, and problem-solving skills.
• Honest, flexible, hardworking, and able to work well under pressure.
• Good teamwork and interpersonal skills.
• Willingness to travel to project sites when required.