AIR Operation Executive

Main Responsibilities:

Air Freight Shipment Handling: 

• Coordinate air import/export shipments with customers, airlines, agents, and trucking companies. 
• Manage booking with airlines and ensure space confirmation. 
• Prepare and check all related shipping documents (MAWB, HAWB, invoice, packing list, manifest, etc.). 
• Follow up on cargo status and ensure timely delivery to destination. 
• Monitor and report any shipment delays or irregularities. 

Documentation & System Updates: 

• Input and update shipment details accurately in the companys operation system.  Prepare billing, costing, and invoices for customers and agents. 
• Ensure all documentation complies with customs and airline requirements. 

Communication & Coordination: 

• Communicate effectively with customers, sales teams, and overseas partners.  Coordinate with customs brokers, warehouse staff, and airlines to ensure smooth cargo flow. 
• Provide shipment updates to customers in a timely and professional manner.

Customer Service & Problem Solving:

• Handle customer inquiries and resolve shipment-related issues efficiently. 
• Maintain positive relationships with clients and service providers. 
• Support sales and customer service teams with shipment information when required.
• Compliance & Reporting: 
• Ensure all activities comply with company policies, IATA, and local customs regulations. 
• Prepare operation reports and performance summaries as required by management.

Main requirement: 

• Bachelors degree or related field of Logistics, Business. 
• 12 years of experience in ocean freight operations (import/export).
• Knowledge of air cargo handling and customs clearance process. 
• Good communication and coordination skills. 
• Good in Microsoft Office and operational systems. 
• Proficiency in Microsoft Office and export management software. 
• English language (spoken