Operations Manager – Retail Mart

Industry: Retails

Job Summary

The Operations Manager is responsible for overseeing the overall operations of the company's retail mart network, ensuring efficient store performance, operational excellence, and consistent customer service. The role manages multiple branches, drives sales growth, optimizes inventory, controls operating costs, and ensures compliance with company policies and standards. This position also leads new store openings, conducts site evaluations, and works closely with cross-functional teams to support business expansion.

Main Responsibilities:

• Oversee daily operations of all assigned retail branches to ensure smooth, efficient, and profitable operations.
• Develop and implement operational strategies, policies, and SOPs to improve productivity, customer satisfaction, and operational consistency.
• Lead, coach, and supervise Store Managers, Supervisors, and retail staff to achieve sales, operational, and service excellence.
• Monitor branch sales performance, profitability, labor costs, and operational expenses, and implement corrective action plans when necessary.
• Manage workforce planning, staff scheduling, recruitment, onboarding, training, and performance evaluations.
• Conduct regular store inspections to ensure compliance with operational standards, merchandising, cleanliness, safety, and customer service requirements.
• Oversee inventory management, stock replenishment, stock accuracy, cycle counts, and loss prevention while minimizing stock shortages, damages, and shrinkage.
• Ensure products are displayed according to merchandising guidelines and promotional campaigns to maximize sales performance.
• Conduct market surveys and feasibility studies for new store locations, providing recommendations for business expansion.
• Coordinate new store setup, pre-opening activities, inventory preparation, operational readiness, and successful store launches.
• Work closely with Finance, HR, Procurement, Warehouse, Marketing, IT, and other departments to ensure seamless business operations.
• Prepare regular operational reports, analyze business performance, identify improvement opportunities, and present recommendations to senior management.

Main Requirements:

• Bachelor's degree in Business Administration, Retail Management, Operations Management, Marketing, or a related field.
• Minimum 3–5 years of experience in retail operations, supermarkets, convenience stores, mini-marts, or FMCG retail.
• At least 2 years in a supervisory or management role.
• Proven experience managing multiple retail branches and leading large operational teams.
• Experience in new store openings, retail expansion, or site evaluation is an advantage.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience using POS systems, ERP, inventory management, and retail reporting systems.
• Strong understanding of retail operations, inventory management, merchandising, visual display (Planogram), budgeting, operational cost control, and customer service management.
• Knowledge of Cambodian labor regulations related to retail operations is an advantage.
• Fluent in Khmer with good communication skills in English.

Key Competencies

• Multi-Branch Retail Operations Management
• Leadership & People Development
• Sales & Profitability Management
• Inventory & Supply Chain Coordination
• Customer Service Excellence
• Strategic Planning & Business Expansion
• Analytical & Problem-Solving Skills
• Decision-Making & Operational Excellence
• Communication & Stakeholder Management
• Time Management & Organizational Skills
• Results-Oriented with Strong Business Acumen