Retail &Visual Merchandising Specialist

Industry: Bookstore & Retail 

Main Responsibilities:

Visual Merchandising:

• Plan, set up, and maintain in-store displays, product arrangements, and visual zones that highlight key product stories, promotions, or seasonal themes to enhance customer experience and maximize sales.

• Create eye-catching window displays, feature tables, and product zones for new arrivals, promotions, or themed events (e.g., holiday gift guides, local author features, wellness corners).
• Execute window displays and promotional setups in line with brand guidelines and visual standards.
• Monitor and ensure all visual displays and signage are aligned with brand guidelines and storytelling concepts and make sure all merchandising props are clean, well-maintained, and replaced when necessary.
• Collaborate with the marketing and Merchandising team in-store campaigns and events such as book launches, workshops, or festive promotions.
• Regularly update store layouts and product positioning based on seasonality, trends, sales performance and inventory.
• Training and sharing the concept of visual display to the team to align with brand guidelines.

Retail Operations:

• Maintain expert knowledge of the product assortment including books, stationery, home décor, wellness products, lifestyle accessories/product and gift items.
• Provide personalized recommendations and a warm, approachable service experience for customers.
• Monitor sales trends and customer preferences, providing feedback to buying and merchandising teams.
• Oversee product replenishment, stock rotation, and inventory checks to ensure availability and quality.
• Assist in organizing in-store events like book signings, creative workshops, or community gatherings.
• Assist in daily store operations: cashiering, stock receiving, price tagging, and store opening/closing if needed.
• Assist in receiving, tagging, and displaying new stock according to store guidelines.

Key Skills & Attributes

• Strong visual and aesthetic sense, with an eye for display styling and product presentation.
• Excellent interpersonal and communication skills.
• Customer-focused mindset with a passion for books, lifestyle products, and curated retail experiences.
• Ability to multitask and adapt in a fast-paced retail setting.
• Basic inventory management and point-of-sale system knowledge.
• Initiative and creativity in visual display planning.