Retails Manager/ Merchandise Manager

Industry: Retails

Job Summary:

We are looking for a passionate and experienced Retail Manager/ Merchandise Manager to lead the operations of our client's store, combining books, lifestyle products, and a café experience. This role focuses on delivering excellent customer service, driving sales, managing inventory, and ensuring store operations meet Japanese retail standards.

Main Responsibilities:

Operations & Store Presentation

• Oversee daily operations across bookstore, lifestyle retail, and café areas
• Ensure store cleanliness, organization, and visual merchandising are up to standard
• Work with the merchandising team to manage inventory and stock replenishment
• Maintain security and loss prevention measures

Sales & Financials

• Drive sales and achieve monthly targets

• Develop and implement promotional activities and displays

• Handle daily sales reporting, cash handling, and basic financial analysis

• Track sales trends and suggest strategies to improve performance

Team Management

• Recruit, train, schedule, and supervise retail and café staff
• Foster a positive and service-oriented team environment
• Conduct performance reviews and ensure training on service standards and product knowledge

Customer Experience

• Ensure high standards of customer service across all areas
• Resolve customer complaints effectively and professionally
• Build relationships with customers and encourage return visits
• Plan and support community engagement events (e.g., book signings, reading sessions)

Main Requirements:

• 8+ years of retail management experience, ideally in bookstores, lifestyle, or F&B
• Experience managing stores with 1,500+ sqm floor space
• Strong leadership, multitasking, and organizational skills
• Comfortable with PDCA practices for process improvement
• Financial acumen and proficiency in POS, inventory systems, and MS Office
• Fluent in English; Japanese or other languages a plus
• Passion for books, community spaces, and café culture

Working Conditions

• Full-time, hands-on role on the sales floor

• Willing to work weekends and holidays as needed

• Open to other duties as assigned by management