Outlets Supervisors

Industry: Retails

Job Summary:

The Outlets Supervisors leads daily store operations within a dynamic, high-security airport environment. They supervise the sales team, drive commercial performance, and ensure an outstanding customer experience aligned with brand standards.

Main Responsibilities

Team Leadership

• Supervise and motivate the sales team to meet performance and service goals.
• Manage work schedules, task delegation, and daily shift operations.
• Train and onboard new staff on sales techniques, store procedures, and airport security rules.
• Serve as the main operational liaison between the team and Store Manager.

Sales Performance

• Monitor daily sales, average basket size, and conversion rates.
• Support team in achieving individual and collective sales targets.
• Analyze KPIs and suggest improvements based on customer and market feedback.

Customer Experience

• Ensure every customer receives professional, warm, and personalized service.
• Resolve customer concerns with diplomacy and speed.\
• Maintain strong shop floor presence to support team performance.

Cash Handling & Compliance

• Oversee cash operations, refunds, and exception handling.
• Ensure compliance with duty-free, VAT refund, and foreign exchange procedures.
• Enforce airport security and conduct standards.

Merchandising & Stock

• Ensure proper product replenishment, visual merchandising, and display standards.
• Support inventory checks and maintain accurate stock levels.
• Keep the boutique clean, organized, and aligned with brand guidelines.

Main Requirements:

• Associate degree or equivalent experience in retail or team management.
• 2-3 years experience in sales and/or supervisory roles.
• Background in airport retail, duty-free, or luxury sales is a plus.
• Fluent in English; additional languages (e.g., French, Chinese, Korean) are a strong asset.
• Strong sales, leadership, and customer service orientation.
• Proficient in POS systems, stock, and shift reporting.
• Reliable, adaptable, and diplomatic in a multicultural setting.