Customer Service / Sales Operation

Industry: Health Supplement

Job Summary:
Our client in the health supplement industry is looking for a Customer Service/ Sales Operation staff to handle sales operations, customer inquiries, data entry, and distributor support.

Main Responsibilities

Sales & Support (SP):

• Input distributor data, sales records, staff claims, and travel orders

• Handle daily sales reporting, filing, and money counting

• Manage credit card settlements, collections, and bank deposits

• Submit collection documents to Accounts

Customer Service (CS):

• Handle local and international calls

• Respond to product and marketing inquiries

• Update distributor info (e.g., bank details, NRIC)

• Support telemarketing for events, promotions, and campaigns

• Guide new distributors with recruitment forms

• Share product and marketing info

• Submit monthly customer feedback reports

Others:

• Support events, warehouse operations, and administrative tasks

• Run external errands (e.g., ministries, customs)

Main Requirements

• Diploma in Business Administration or related field

• 1-2 years experience in customer service or sales support

• Proficient in MS Word, Excel, PowerPoint

• Good English communication skills

• Strong planning, coordination, and problem-solving abilities