Operations Manager

Industry: NGO

Job Summary:

Lead and integrate academic, administrative, and student affairs operations for NGO. Ensure effective implementation of a matrix structure and smooth coordination across all schools.

Main Responsibilities:

1. Strategic & Operational Leadership

• Implement matrix model across academic, admin, and student affairs.

• Align school and central operations, systems, and processes.

• Develop and monitor annual operational plans.

• Promote collaboration, accountability, and continuous improvement.

2. Team Management

• Supervise 6 staff members.

• Provide coaching, performance reviews, and staff development.

• Support recruitment and onboarding.

3. Process & Quality Oversight

• Improve workflows, information systems, and documentation.

• Monitor KPIs for academic quality, attendance, and resource use.

• Ensure timely reporting to NGO-I Director.

4. Budget, HR & Director Support

• Coordinate budget planning and HR processes with relevant departments.
• Review school budget proposals.
• Act for the Director in operational matters when needed.

5. Events & External Relations

• Oversee events such as ceremonies and meetings.

• Coordinate with Ministries, partners, and NGOs.

• Lead logistics for cross-school activities.

6. Student Affairs & Discipline

• Handle serious disciplinary cases and coordinate with Social and Academic teams.
• Support investigations and ensure child protection compliance.

• Monitor student conduct and follow-up actions.

Main Requirements:

• Bachelors degree (Masters preferred).
• 7+ years experience in team and operations management; academic admin is a plus.
• Strong English, communication, and leadership skills.
• Proficient in MS Office and systems.
• Strong problem-solving, analytical, and change management abilities.
• Committed, adaptable, and aligned with NGO values and child protection standards.