Import/Export Ocean Operation Team Lead

Main Responsibilities:

Shipment Handling: 

• Coordinate Ocean import/export shipments with customers, carriers, and overseas agents. Handle full documentation process (Booking, B/L, Manifest, Invoice, Packing List, etc.). 
• Ensure on-time cargo delivery and monitor shipment status until final delivery.
• Arrange container pick-up, return, and follow up on demurrage/detention charges. 

Documentation & System Updates: 

• Prepare and verify all shipping documents according to customer and regulatory requirements. 
• Input shipment details into company systems accurately and timely. 
• File and maintain records for easy retrieval and audit compliance. 

Communication & Coordination:

• Liaise with carriers, co-loaders, customs brokers, and trucking companies.
• Communicate proactively with customers about shipment status and exceptions.
• Coordinate closely with the sales and accounting teams for smooth operations.

Customer Service & Problem Solving: 

• Provide professional customer support to ensure satisfaction. 
• Handle and resolve shipment discrepancies or delays. 
• Maintain good relationships with existing clients and support business development when needed.

Compliance & Reporting: 

• Ensure compliance with company policies, shipping regulations, and local customs rules. 
• Prepare operation reports as required by management.
  

Main Requirement:  

• Bachelors degree or related field of Logistics, Business. 
• 12 years of experience in ocean freight operations (import/export)
• Knowledge of INCOTERMS, ocean freight documentation, and customs procedures. 
• Good communication and coordination skills. - Good in Microsoft Office and operational systems. 
• Proficiency in Microsoft Office and export management software. 
• English language (spoken and written) and Chinese as a plus.

Key Competencies: 

• Detail-oriented and well-organized 
• Strong sense of responsibility - Customer-focused mindset 
• Able to work under pressure and multitask  
• Team player with positive attitude