Key Account Manager

Industry: Medical 

Job Summary

To drive pharmaceutical sales growth by developing and managing key accounts, including private hospitals, provincial hospitals, private clinics, government health facilities, and corporate accounts under NSSF. The role focuses on building strong relationships with key decision-makers, managing hospital procurement tenders, and controlling account discounts to achieve sales targets and business growth.

Main Responsibilities:

• Develop and maintain strong relationships with private hospitals, provincial hospitals, private clinics, government health facilities, and NSSF corporate accounts.
• Identify new business opportunities and expand existing accounts to achieve sales targets.
• Build and maintain relationships with key decision-makers, including hospital directors, doctors, pharmacists, procurement teams, and other relevant stakeholders.
• Manage hospital procurement tenders, including tender preparation, document submission, follow-up, and negotiation.
• Develop account plans and sales strategies to increase product penetration and market share.
• Manage pricing, discounts, and account budgets in line with company policies.
• Monitor customer needs, competitor activities, market trends, and business opportunities.
• Coordinate with internal teams to ensure timely product delivery, customer service, and account support.
• Prepare sales forecasts, account reports, and regular updates on business performance.

Main Requirements:

• Bachelor's degree in Pharmacy, Medical Science, Business Administration, Marketing, or a related field.
• At least 4–5 years of experience in pharmaceutical or medical sales, preferably in key account management.
• Experience managing hospital accounts, government health facilities, private clinics, or NSSF-related accounts.
• Knowledge of hospital procurement procedures, tender management, and pricing negotiations.
• Strong communication, negotiation, relationship-building, and presentation skills.
• Good understanding of the Cambodian healthcare market and pharmaceutical industry.
• Ability to achieve sales targets, manage multiple accounts, and work independently.
• Proficiency in Microsoft Office and sales reporting.

Key Performance Indicators (KPIs)

• Achievement of sales targets and revenue growth.
• Number of new accounts acquired and existing accounts developed.
• Success rate of hospital tenders and procurement opportunities.
• Customer retention and relationship development.
• Effective management of discounts and account profitability.