Social Director

Industry: NGO

Job Summary

Our client is a well-established NGO in Cambodia dedicated to improving the lives of vulnerable children and families through social development programs covering education, healthcare, child protection, vocational training, and family support.

The Social Director will lead and manage the Social Department, ensuring effective service delivery, child safeguarding, operational excellence, and continuous improvement. The role also contributes to the organization's overall strategy as a member of the Executive Committee, while promoting family independence and efficient resource management.

Main Responsibilities:

1. Operational Management and Child Safeguarding

• Translate organizational strategies into departmental objectives and action plans.
• Ensure quality, fair, and continuous services across all locations.
• Ensure effective implementation of child protection and safeguarding policies.
• Manage operational risks, complex cases, and emergency situations.
• Prepare and monitor departmental budgets and resource allocation.

2. Leadership and Team Development

• Set clear objectives and performance expectations for managers and teams.
• Delegate responsibilities and ensure accountability for results.
• Develop managers' leadership capabilities and team performance.
• Identify staffing and organizational needs and recommend improvements.

3. Family Support and Development

• Develop support programs based on family needs and vulnerabilities.
• Promote family participation, independence, and self-reliance.
• Oversee beneficiary eligibility and case management decisions.
• Monitor family progress and evaluate the effectiveness of support programs.

4. Educational Support Programs

• Oversee educational support, extracurricular activities, healthcare, and accommodation programs.
• Establish program objectives, priorities, and performance indicators.
• Collaborate with educational teams to improve school attendance and academic performance.
• Strengthen parental involvement in children's education.
• Ensure safe living environments and promote beneficiaries' life skills and independence.

5. Transformation and Continuous Improvement

• Develop KPIs to monitor departmental performance, risks, and program impact.
• Review program effectiveness and implement improvement plans.
• Improve operational processes and working methods.
• Promote the appropriate use of digital and AI tools while ensuring data protection.

6. Partnerships and Representation

• Build strong relationships with government institutions, local authorities, communities, schools, and NGOs.
• Represent the organization in external meetings and stakeholder engagements.
• Coordinate with other departments to achieve organizational objectives.

Main Requirements:

• Bachelor's degree in Social Work, Community Development, Public Administration, or a related field.
• Master's degree is an advantage.
• At least 10 years of relevant professional experience.
• Proven experience leading managers and multidisciplinary teams.
• Strong background in complex operational management and change management.
• Experience in NGO operations, social development, or child protection is highly desirable.

Key Skills and Competencies

• Strong strategic and operational management skills.
• Budgeting, resource planning, and change management.
• Team leadership, coaching, and development.
• Community engagement and government relations.
• Child protection and safeguarding.
• Case management systems and social services.
• Monitoring, evaluation, and risk management.
• Data-driven decision-making and problem-solving.
• Strong communication and stakeholder management skills.
• Fluent in Khmer (speaking, reading, and writing).
• High proficiency in English, with the ability to lead meetings and communicate professionally.