Collector W3XW7WRW

Collections Specialist

Miami, FL 33134

12-Month Contract

Overview of the Role

Join a dynamic team at one of the nation's premier clean energy companies! We're seeking a detail-oriented Collections Specialist who thrives on problem-solving and building positive customer relationships. In this role, you'll manage the full lifecycle of delinquent accounts while collaborating with cross-functional teams to drive resolution and maintain financial health. Your analytical skills and customer-focused approach will make a direct impact on our client's mission to deliver reliable energy solutions.

Key Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages
• Perform daily collection activities including phone calls, emails, texts, and formal letters
• Maintain a structured follow-up system to ensure customer commitments are met
• Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes
• Prepare weekly forecasts and progress reports by aging bucket
• Analyze aging accounts receivable (AR) and monitor for non-payment trends
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions
• Conduct skip tracing and assign field cases for accounts lacking contact information
• Investigate and resolve collection-related disputes in a timely manner
• Prepare and submit cases for litigation to the legal team
• Coordinate with third-party collection agencies and manage feedback loops
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances

Required Skills & Qualifications

• Experience: Minimum 3 years in a collections role managing aging and default accounts
• Education: High school diploma required; college degree preferred
• Software Proficiency: Zuora (billing and subscription management), Salesforce (CRM and case tracking), CIS (Customer Information System), Microsoft 365 Suite (Excel, Outlook, Teams, etc.)
• Customer-focused mindset with a problem-solving approach
• Ability to maintain professionalism in challenging situations
• Organized, analytical, and results-driven

Perks of Working with AP Recruiters & Associates

• Competitive hourly pay up to $29.93/hour (DOE)
• 12-month contract with a leading industry innovator
• Opportunity to develop specialized collections expertise
• Professional growth and skill development
• Dedicated recruiter support throughout your assignment
• Access to meaningful work in the clean energy sector

About the Client

Our client is a Fortune 200 clean energy leader headquartered in Florida, operating one of the largest electric utilities in the United States. Serving millions of customers, they're committed to providing reliable, affordable, and clean energy while investing in innovative infrastructure and renewable energy solutions. With a strong focus on customer experience and operational excellence, they're shaping the future of sustainable energy delivery. This organization values integrity, excellence, and continuous improvement, creating an environment where professionals can make a meaningful impact on communities and the environment.