Technical Support and Design (Automation)

Location : Penang Malaysia
Salary Range : RM4,000 - RM8,000

About our client :
This company Established in 2001, Shenzhen Colibri Technologies Co., Ltd. focuses on the cross-industry application of the automation technology in advanced manufacturing, and it is an overall solution provider for the leading automation equipment and intelligent manufacturing

Job Highlight :

• Development opportunities working with industry experts
• Work and life balance

Job Description :

• Provide technical support to customers, both remotely and on-site, ensuring timely resolution of issues related to our automation products.
• Collaborate with customers to understand their requirements and design customized automation solutions that meet their needs.
• Conduct feasibility studies, evaluate technical specifications, and provide recommendations for system improvements or modifications
• Prepare detailed technical documentation, including user manuals, installation guides, and troubleshooting procedures.
• Perform testing, debugging, and validation of automation systems to ensure optimal functionality and performance.
• Collaborate with internal teams, including software developers, electrical engineers, and project managers, to execute projects efficiently and achieve customer satisfaction.
• Stay updated with the latest automation technologies, industry trends, and best practices to drive continuous improvement in our solutions.

Job Requirement :

• Bachelor's degree in Mechanical, Automation Engineering, or a related field.
• Proven experience in technical support and design within the automation industry.
• Strong knowledge of automation systems, including PLCs, HMIs, SCADA, motion control, and industrial robotics.
• Proficiency in CAD software for designing automation systems (e.g., AutoCAD, SolidWorks)..
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Effective communication and interpersonal skills to collaborate with customers, colleagues, and stakeholders
• Flexibility and willingness to travel globally as required for customer visits or project deployments.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Open to travel Globally, to multiple locations worldwide. Proficient in written & oral English, good command of Mandarin/Chinese language and speaker, will be an added advantage.
  
• Requiring to travel to China for training for about a month once onboarding. Other benefits not mentioned are in accordance with the requirements of the Malaysian Labor Law 

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