Job Openings Requirements Analyst

About the job Requirements Analyst

At Arajet, we are more than just an airlinewere dream-makers. Our mission is to open the skies for everyone, turning the dream of flying into a reality for more people. We will provide you with a platform for growth, collaboration, and meaningful impact, empowering you to reach new heights in your career while making a real difference in the aviation industry and beyond.

Here, youll be part of a team thats building a legacy and shaping the future of aviation with bold ideas and a shared vision for excellence, redefining the skies of the Dominican Republic and making the dream of travel accessible to countless individuals.

Join us in bringing more people closer to their dreams, wed be honored to welcome you aboard to the Arajet team.

Vamo' Arriba!

Job Summary:

Responsible for bridging the gap between business objectives and technical solutions, ensuring that software systems and platforms align with the unique operational and regulatory needs of the aviation sector. This role focuses on understanding, analyzing, and translating airline-specific business requirements (such as flight operations, crew management, revenue management, customer experience, and compliance) into functional requirements that can be implemented by development teams.

Job Context:

  • This role is situated within the dynamic environment of the airline industry, where expertise in airline operations, ticketing systems, customer service processes, and adherence to regulatory standards are key to success. The Senior Functional Analyst will play a crucial role across all phases of the project lifecycle, from initiation and planning through execution, monitoring, and closure, ensuring that each phase aligns seamlessly with the company's business objectives.
  • The position demands a proactive approach to managing change, with a focus on preparing stakeholders for new processes or systems, addressing any resistance, and facilitating smooth transitions. Data analysis is a central component, supporting strategic business decisions and driving actionable insights through the use of advanced reporting tools.
  • Working closely with various teams, the role will involve continuously seeking opportunities for process optimization, recommending enhancements based on stakeholder feedback and performance metrics. Given the fast-paced and sometimes high-pressure nature of the work, flexibility is essential. The Senior Functional Analyst must be ready to operate outside of core hours as needed and be prepared for occasional overseas travel.
  • The job also involves leveraging tools such as Azure DevOps or Jira for tracking requirements throughout the project lifecycle, ensuring transparency, prioritization, and progress tracking. Additionally, effective conflict resolution and stakeholder engagement are integral, fostering discussions that result in collaborative solutions. The analyst will also maintain awareness of project budgets and resource allocations, ensuring deliverables meet the specified financial and timeline constraints.

Minimum Requirements

    • Bachelor's degree in computer science, computer engineering, or a related field.
    • Postgrades degree in computer science, computer engineering, or a related field.
    • A minimum of 5 years of relevant experience as a senior functional analyst or tester.
    • Experience working for airlines is mandatory.
    • Certifications related to requirements analysis process (Project Management Professional PMP,ITIL 4 Foundation Certification, Lean Six Sigma Green Belt, Certified ScrumMaster) are desired.
    • Strong analytical skills to assess complex systems, identify edge cases, and understand the impact of software changes.
    • Strong background in mapping business processes and identifying opportunities for optimization and automation.
    • Experience in using tools like BPMN (Business Process Model and Notation) or flowchart software to document and communicate processes.
    • Familiarity with regulatory requirements such as IATA standards, safety regulations, and data privacy laws relevant to airlines.
    • Experience in defining use cases, user stories, and acceptance criteria to guide development and testing.
    • Practical experience in both Agile and Waterfall project management environments, with the ability to adapt to different methodologies based on project needs.
    • Hands-on experience with change management practices, helping users adapt to new systems or processes by providing training, support, and clear communication.
    • High level of attention to detail to catch subtle bugs or potential risks in software.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Willingness to stay updated with the latest technologies, trends, and best practices in software development through continuous learning, self-study, attending conferences, and participating in relevant communities.
    • Excellent standard of English and Spanish (written, conversational and comprehension)

    Skills

    • Integrity
    • Initiative
    • Critical Thinking
    • Problem Solving
    • DevOps Practices
    • Innovation
    • Collaboration and Communication
    • Leadership and Mentorship
    • Time Management

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