Sales Support Agent

At Arajet, we are more than just an airlinewere dream-makers. Our mission is to open the skies for everyone, turning the dream of flying into a reality for more people. We will provide you with a platform for growth, collaboration, and meaningful impact, empowering you to reach new heights in your career while making a real difference in the aviation industry and beyond.

Here, youll be part of a team thats building a legacy and shaping the future of aviation with bold ideas and a shared vision for excellence, redefining the skies of the Dominican Republic and making the dream of travel accessible to countless individuals.

Join us in bringing more people closer to their dreams, wed be honored to welcome you aboard to the Arajet team.

Vamo' Arriba!

Job Summary:

The Sales Support Agent is responsible for referring requests from internal and external clients, ensuring efficient and quality service through platforms such as Zendesk or similar. The agent also assists in managing reservations, quotations, payments, and related requests, contributing to the achievement of the sales area objectives.

Job Description:

• Ensure compliance in own area with policies and regulations where applicable in order to safeguard the company from any high-risk audit findings, regulatory breaches and company exposure with negative financial implications.

• Any other duties and accountabilities as assigned by the VP of Marketing & Sales.
  
• Provide general customer assistance in writing and/or over the phone.
• Manage passenger information and respond to related inquiries.

• Prepare quotations for clients.

• Create and manage reservations.

• Send payment links to clients wishing to use credit cards.

• Validate payment receipts.

Requirements:

• Diploma or university degree in Administration, Marketing, Social Communication, or related fields (preferred but not mandatory).

• 1-2 years of experience in customer service (desirable).

• Basic proficiency in Microsoft Excel.

• Experience with platforms such as Zendesk or similar tools (a plus).

• English proficiency (required)

Competencies and Abilities

• Exceptional verbal and written communication skills.

• Strong problem-solving skills with the ability to analyze and resolve situations effectively.

• Excellent time management and multitasking capabilities, including the ability to prioritize tasks efficiently.

• Proactive, client-oriented approach with a drive to exceed expectations.

• Strong attention to detail and organizational skills.

• Demonstrated resilience and ability to perform under pressure.

• Flexibility and adaptability to dynamic situations.

• High levels of empathy and patience in interactions with clients and team members.

• Ability to collaborate effectively within a team environment.