Technical Support Engineer (Contract - Financial Services)

About the hiring company

The hiring firm is a a reputable financial services firm with strong footprints in Asia. In the midst of strengthening their Global Technology team, they are actively looking for a Technical Support Engineer to provide high-quality end-user support to their stakeholders. In this this role, you will closely support business teams across the region on their technical issues on a daily basis. 

Job Description

Responsibilities will include:

• Provide a customer-oriented approach on first and second level issues related to hardware and software to users locally and regionally.
• Daily administration of Active Directory, Exchange Online, Microsoft 365, and Microsoft environments.
• Provide support for printers, desk phones, and office setups, while proactively ensuring the smooth operation of the office's technology environment
• Maintain and keep track of IT assets across the offices to ensure consistency, compliance, and operational readiness
• Participate in roll-out of new technologies/projects

The Successful Applicant

To be successful, you will have:

• Tertiary qualifications in IT, computer science or relevant fields
• At least 6 years of end-user support experience, including supporting VIPs and regional stakeholders
• Prior experience in the financial services industry will be highly regarded
• Strong experience in Microsoft technologies (O365, Active Directory), video conferencing and conference room equipment (Cisco preferably) 
• Excellent customer-oriented mindset with a strong sense of pro-activeness and urgency
• Ability to work well under minimal supervision

What's on Offer?

This is an excellent opportunity for an experienced engineer who is looking to step-up/for the next challenge to further grow with a firm that takes pride in its services. This position will be based in the Singapore office (CBD area). This is a 1-year contract role with possibility of conversion.