Call Center Customer Service

Our company is looking for a dedicated and enthusiastic Call Center Operator to join our customer service team. If you like to communicate with people, provide support, and offer quick solutions, this post might be right for you.

Main responsibilities:

• Takes calls from customers and provides assistance in solving their problems
• Records and updates relevant information in our customer relationship management system
• Communicates effectively and professionally, maintaining a calm and polite tone in any situation
• Collaborates with colleagues in internal departments to ensure prompt resolution of customer requests
• Participate in trainings and training sessions to improve their communication skills and knowledge of products/services.

Requirements:

• Excellent verbal and written communication skills
• The ability to manage conflict situations and remain calm under pressure
• Attention to detail and orientation towards results
• Previous experience in a similar role is an advantage
• Flexibility in the schedule and availability for shift or weekend work, according to the company's needs.