Support Engineer L3

We are looking for a Support Engineer L3 - This position is open only to candidates based in Latin America.

Responsabilities

• Investigate, fix, test solutions and roll out Windows problems in images
• App packaging
• QA
• Help with custom image preparation
• Patching
• Windows desktop preparation, layout, security, etc
• Cloud health, maintenance and troubleshooting/fixing
• Support
• Producing reports
• Daily class launch & operation checks (until we automate desktop launching)

Required Qualifications

• 5+ years of Experience
• Low level Windows OS knowledge, registry, troubleshooting (SysInternals tools), event logs, log file analysis, security, networking, Windows level, eg firewall, troubleshooting, login process, service configuration.
• Windows desktop (virtual or physical) support experience
• Don't really need to know any specific (Microsoft) products other than Windows itself

• English proficiency: B2 or higher
• This position is open only to candidates based in Latin America

Compensation & Benefits

• Contractor Modality
• Compensation paid in US dollars
• Participation in innovative, high-impact initiatives
• People-centric culture with autonomy and continuous learning
• 10 days PTO
• Observe all holidays in your country