Admin, Connectivity

Job Requirements:

• Prior experience with Online Travel Agents (OTAs) is preferred.
• Able to work effectively across different time zones.
• Proficiency in using a Channel Manager to manage online sales channels.
• Strong attention to detail with a focus on accuracy and precision in all tasks.
• Demonstrates resilience and a calm demeanor in challenging situations.
• Adaptability to embrace changes such as new systems or emerging market trends.
• Strong interpersonal skills and the ability to work collaboratively in a dynamic environment.
• Excellent communication and influencing skills for effective interaction with team members and stakeholders.

Job Description:

1. Investigate and promptly report any technical issues related to hotels and Online Travel Agents (OTAs).
2. Ensure accuracy and consistency of property content across all online sales channels.
3. Implement and manage technical online promotion programs, optimizing content for both the company website and OTA platforms.
4. Maintain and regularly update the Room Availability document and other operational records.
5. Manage and update hotel content and promotional materials in the booking engine and multiple OTA systems.
6. Handle the registration of new hotels in the Booking Engine, Channel Manager, and OTA platforms.
7. Conduct a thorough analysis of technical problems originating from hotels, PMS (Property Management System), Channel Managers, and OTAs, and escalate as necessary.
8. Collaborate with the head office eCommerce team to ensure accurate distribution of rates and inventory across all online platforms.