Customer Success and Research Administrator - Temp to Perm

Arkansas Talent Group is searching for a Customer Success and Research Administrator to join our clients team in Little Rock, AR. Our client operates a multi-site retail operation, the Customer Success and Research Administrator will play a key role in supporting vendor success by managing inquiries, resolving billing or account discrepancies, and researching issues to deliver effective, timely solutions. This individual will serve as a liaison between management and vendor partners to ensure smooth operations and exceptional customer support experiences.

Key Responsibilities

• Serve as the primary point of contact for vendors regarding account or billing questions.
• Research and resolve billing discrepancies, disputes, and reconciliation issues.
• Track and document vendor communications, resolutions, and follow-ups.
• Collect and analyze data related to vendor performance or operational trends.
• Collaborate with internal departments to improve vendor experiences and streamline administrative processes.
• Maintain organized records and provide periodic reports to management.
• Assist in developing and implementing procedures that enhance efficiency and vendor satisfaction.

Qualifications

• Previous experience in customer support, billing, administration, or account reconciliation preferred.
• NetSuite experience is highly preferred.
• Exceptional analytical and problem-solving skills with a detail-oriented approach.
• Strong communication and interpersonal abilities to build positive vendor relationships.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and data management tools.
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• High level of professionalism, integrity, and commitment to excellent service.

For more information, please apply directly or reach out to Sam Swensen at sam.swensen@arkansastalentgroup.com

Arkansas Talent Group is an Executive Permanent Placement Recruitment Firm, all considerations will be held confidential.