Delivery Leader Thailand & Vietnam

This role ensures that the Product Services Delivery team across the country transforms backlog into revenue through creating a great client experience and ensuring depth and quality of our databases and analysis. The delivery leader takes a long-term view of resourcing and ensures project management and resourcing is appropriately distributed in the team. They manage and develop their team to improve the quality and depth of pay databases and provide on time, quality delivery to internal and external clients across reward area (primary) as well as the engagement surveys and talent assessment tools and services. This role is accountable for the QA of the team’s work and is also expected to manage complex delivery projects, and take accountability for key client delivery across the country.

 

Reporting to the Regional head Pay & Engagement Product Services and working in the matrix with the Commercial team leader, country Rewards leader, Regional Talent delivery leader, Business Line Leaders, Products Country Chair in order to provide leadership and direction to the delivery team.

 

This role’s key responsibilities are:

 

Leadership:

·         Build, lead and motivate the team, ensuring their development as a critical factor for the success of our regional business both from the reward expertise area, as well as building their customer service capabilities.

·         As a part of the regional delivery leadership team, take active part in the teamwork/ team calls, and regional projects (including taking a lead on some regional or local initiatives).

·         Responsible for cascading all important information to the team, ensuring alignment of the team with global messages and processed.

·         Ensures that all feedback coming from the team and clients is heard by our Global Product Leaders on incorporating Pay, Performance, Talent and HR data analytics into the technical strategic roadmap.

 

 

Revenue & resource management:

·         Participates in business planning along with commercial Products’ business leader in the country and in the region, for team resourcing and revenues.

·         Ensures timely and accurate backlog management and forecasting on quarterly, monthly and weekly basis

·         Provides regular communication on team progress/activities.

·         Effectively plans and resources projects to ensure optimum team utilization, and delivery costs,

·         Through the right resource planning, project management, team utilization and realization rate for projects, contributes to the regional gross margin goal.

 

Reward and Client delivery:

·         Monitors and assesses existing work processes, implementing any necessary changes to ensure both continuous improvement in team effectiveness and delivery standards

·         To lead the client delivery of the firm’s across 3 lines of business Pay. Talent and Engagement, with strong expertise on the Reward side and willingness to develop knowledge about our products and services in the Talent and Engagement side (with the support of local and regional experts).

·         To lead process of database building in the country focusing on data density and quality (working together with the commercial team to define strategic direction); ensure that all global standards, processes and tools in this area are implemented, and team has full knowledge and capabilities to deliver excellent services.

·         To lead and deliver presentations and Executive debriefs to clients across KF Product solutions with focus on Pay area, and if required, support delivery in the area of Employee Experience, or Talent. Comfortably interact with clients at the VP level, showing confidence and building relationships

·         Lead complex enterprise-wide projects with large value across multiple stakeholders

·         Set standards on how the company is perceived in the market and hold others to account

·         To work with Product and Solutions leaders across Advisory, RPO and Search to provide client solutions.

·         Provide enterprise wide thinking and the ability to credibly speak and present the entire KF Product portfolio to all levels of stakeholders.

 

Additional expectations:

·      Actively participates in new business development activities to support Business Development team, including acting as technical and relationship expert to give input on proposals and attend pitches; drives and support more complex sales of the reward benchmarking projects

·      Partners with wider Korn Ferry teams to lead joint sales efforts to win new work and demonstrate ‘joined-up’ solutions for clients.

·      Demonstrate significant experience within one or more industries and can speak knowledgably to how KF broader solutions support business issues

·      Participate in the development of client account plans across the business

·      Contribute to the firm’s success through activities beyond own role requirements

·      Non-client work is typically focused on internal projects such as innovation within products/solutions or industry efforts

·      Has a well-defined broad KF internal network of colleagues and often brainstorms with them on how best to approach a client situation

·      Demonstrate strong learning orientation and intellectual curiosity,

 

Key Dimensions:

 

·         Revenue growth

·         Backlog management/ accuracy

·         Team climate and development

·         Customer satisfaction (C-sat score)

·         Database growth and density

·         Business impact (billed and collected)

 

·      A relevant degree plus (c. 7-10 years) relevant work experience in a consultancy and/or a client HR function (at least few years at the consulting side required).

·      Has a good understanding of reward trends in the country, reward benchmarking processes, pay scale building and job evaluation.

·      Has a high level understanding of how all HR areas of work (reward, engagement, assessments, competencies etc.) are linked together; what are trends in HR analytics and digitalization of work.

·      Can demonstrate agility, strong learning orientation, intellectual curiosity and ability to lead execution

·      Communicate enterprise wide value propositions, involving multiple HR solutions and stakeholders.

·      Displays the values and behaviors consistent with a senior leader.

·      Is recognised as a go-to person in a defined ‘major’ discipline and is able to scope, design and deliver non-standard solutions to meet client needs. Able to lead core service line work activities with large, complex and/or important clients.

·      In-depth understanding of clients/industries supported and experience managing client relationships at senior levels