IT Technical Engineer

• Helpdesk Support / Remote Support  
• Set up user accounts, permissions and passwords to allow access to the network
• Troubleshoot network problems and outages, ensure networks are running smoothly 
• Install new hardware (servers, printers, computer work stations etc.) 
• Training staff on new infrastructure solutions
• Setup VOIP Telephone 
• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere
• Give honest and constructive feedback to your colleagues to develop their skills
• Work in accordance with company standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times 

• Bachelor degree in Information Technology, Computer Science or relevant field, with 4 years of experience 
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role 
• Good understanding of computer systems, mobile devices and other tech products 
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution 
• Comfortable working in and assisting others through company help desk software in addition other remote access desktop programs
• Ability to prioritize and manage several milestones and projects efficiently 
• Excellent problem-solving and communication skills