Store Operation Manager

• Ensure all Operations team members know and understand the Purpose of the brand, its values, and its business proposition. 
• Set long and short term goals and strategy for Store Operations in your market.
• Implement, facilitate and follow up Store Operations processes. 
• Assess the level of Store Operations in the stores continuously by regular store visits. 
• Keep up-to-date with existing as well as new processes, routines and tools, to be able to spread the knowledge in your market. 
• Secure roll out planning of both existing and new Store Operations processes, routines and tools. 
• Enable Area teams to take ownership to drive, facilitate and follow up Store Operations in their stores. 
• Assess and follow up working experience for Store teams by analysing available HR key KPI results with other Support office functions and Area teams. Use the results to identify opportunities and implement strategies to improve and/or maintain the best working experience for the Store teams. Cross functional  
• Ensure to regularly communicate & collaborate with other Support office functions to secure goals & strategies.
• You ensure the commercial plan from Store Operations point of view. 
• Assess and optimize work processes for the stores. 
• Assess and develop leadership across the Operations teams. 
• Regularly assess and review the level of efficiency, together with Area teams and other Support Office functions. 
• Coach Area teams to set action plans. 
• Analyse and follow up key KPI´s on country level to identify Sales opportunities and set strategies in line with country goals. Customer service 
• Set base for excellent direct customer service in store: secure effortless omni-shopping on sales floor, at the fitting room and cash point. 
•  Use and analyse available customer feedback to identify areas of improvement. Take decisions based on global Store Operations processes and routines. 
• Encourage the Operations team members to come forward with “out-of-the box” ideas to review, share and assess on their implementations as the case may be, together with the Support Office. 

Other required knowledge and skills:

• Ability to communicate effectively & efficiently through-out the organisation. 
• Work solution-oriented. 
• Being passionate about learning and development. 
• Ability to create structure from scratch. 
• Drive and motivate yourself & others. 
• Ability to educate individuals & groups. 
• Having the ambition to develop and accept new challenges.