Marasca Samui - General Manager

Are you looking for a once-in-a-life-time opportunity to develop a new, casual-luxury hotel brand, located in unique locations around Thailand? Join us and be a part of the pre-opening team of the first Marasca in Koh Samui and development of other locations.

We are currently recruiting for a General Manager at Marasca Hotel in Koh Samui, Surat Thani. As the GM you will represent Marasca Brand by delivering the unique Marasca Cherry-on-top Experience to our guests and team. In your role you will be responsible for leading and supporting the team for the day-to-day management of a successful operation.

WHATS YOUR ROLE

• You will fully own the commercials of your property, both rooms and F&B, overall performance from budgets, through to P&L, planning and forecasting (and re-forecasting!).
• Developing strategies and implementing action plans for Marasca cherry-on-top experience, to achieve and maintain the highest possible levels of customer service for both external and internal customers, building long-term relationships with suppliers and contractors.

• Constantly take the lead in finding local partners to fulfil F&B, events and activities at Marasca hotel and foster good relationships with local community.

• Work collaboratively with shared services at Brand Office including accounting, sales & marketing and all department managers to make sure operations are running smoothly in tandem with one another.

• You will be responsible in developing Operation guidelines for the property both rooms and F&B, reviewing staff performance and conducting daily meetings to ensure that all departments are in working order and ensure the highest standard of Marasca.

• You will take all reasonable steps to ensure the health and safety and security of the guests, employees and visitors at all times
• Hygiene! you will ensure that your team maintains the highest standards of uniform, personal presentation and hygiene. Work areas are kept clean, in an orderly state.
• You will be in control of manpower management of your team and staffing the hotel appropriately.
• And everything else in-between

WHAT WERE LOOKING FOR?

• You are an experienced, hospitality savvy operator with 5 years+ experience in a similar role, with exposure in both Rooms and F&B operations.
• We are looking for someone with strong leadership and management skills with a hands on solution-focused approach.
• Leading by example, you are willing to roll up your sleeves and extend work shifts if needed, working alongside with the team.
• You have an eye for quality and passion for personalized service for casual-luxury travelers.
• You are comfortable with strategies and numbers, as well as day-to-day details.
• You are an effective communicator, who is able to present, pull reports, compare performance and keep everyone up to date and on track.
• You have the mindset of a mentor to develop and the support team, creating an environment where your team can to be the best of themselves and stepping up in their roles.
• You will need to be able to delegate well.
• Be resourceful and able to adapt quickly to changing business needs.
• You are keen to learn new technology and able to adapt quickly into various digital systems.
• Most importantly, you have empathy, genuinely keen in reaching out to guests, team, suppliers and the community.
• Any nationalities are welcomed to apply. Fluent in English and proficient in Thai.
• You are able to relocate to Koh Samui, enjoy the outdoors and garden!

WHATS IN IT FOR YOU?

• An opportunity to be a part of developing a new casual-luxury brand with vision to expand throughout Thailand and overseas.
• Working 5 days a week with progressive vacations, eligibility to take part in our companies health insurance and provident fund.
• Flexible working hours and work from anywhere policy.
• Housing and Travelling allowance. = 8,000 THB + Phone 2,000 THB
• Great discounts room rate for Marasca.
• Enjoy a Free night at Marasca every year with your loved ones.
• Community engagement opportunities, a chance for you to enjoy, learn, make a positive impact and volunteer with one of our partners charities.