About the job General Manager, After-Sales Service
General Manager After-Sales Service
Location: Onsite HQ, Phutthamonthon Sai 5 (Opposite Central Salaya)
Working Hours: Monday - Friday + every other Saturday (8:0017:00)
Were looking for a dynamic General Manager After-Sales Service to lead our growing after-sales and spare parts operation. This role is ideal for a results-driven professional who is equally skilled in technical diagnostics and team leadership. You'll play a vital role in delivering an exceptional service experience while driving continuous improvement and operational excellence.
Key Responsibilities
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Lead and manage the after-sales service and spare parts departments, ensuring alignment with company KPIs (e.g., customer response within 7 days, repairs completed within 48 hours).
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Supervise, coach, and develop a team of technicians to uphold service quality and performance.
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Oversee the warranty claims process ensuring speed, accuracy, and fairness.
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Plan and implement technical training programs to upskill service staff.
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Control operating costs while maintaining service excellence.
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Monitor repair performance, customer satisfaction, and take corrective actions as needed.
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Manage and optimize the spare parts inventory system ensuring stock availability, preventing loss or damage, and maintaining ideal stock levels.
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Ensure spare parts quality, sourcing from reputable suppliers at competitive prices.
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Drive spare parts sales, building a high-performance sales and inventory team.
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Track and report operational performance to senior management with improvement plans.
Who We're Looking For
- A hands-on leader with solid experience in automotive or heavy machinery repair.
- Proven success in managing after-sales and spare parts operations.
- Strong team-building, communication, and analytical skills.
- Ability to balance technical expertise with operational strategy.
If you're passionate about leading high-performing teams and delivering excellence in after-sales service, lets talk. APPLY NOW!