IT Infrastructure Manager

• Helpdesk Support / Remote Support  
• Set up user accounts, permissions and passwords to allow access to the network 
• Troubleshoot network problems and outages, ensure networks are running smoothly 
• Install new hardware (servers, printers, computer work stations etc.) 
• Train staff on new infrastructure solutions 
• Setup VOIP Telephone 
• Train COR on infrastructure solutions for New Stores / Shop Openings 
• Daily On Call Support for the Stores   
• Liaise with Vendor for Hardware Replacement / Repair 
• Accountable for the department budget 
• Implement, maintain and follow up an Infrastructure Strategy to reduce shrinkage

• Bachelor’s degrees in computer engineering or computer science with minimum experiences is 8 years 
• Software knowledge – IT infrastructure engineers work with a variety of software. A working knowledge of how these various systems interact virtually helps the engineer conduct rapid troubleshooting. 
• Hardware knowledge – routers, servers, PCs, printers, and other equipment all fall under the IT infrastructure engineer’s purview. The engineer also knows how to manage LANs and wired/wireless networks to connect these devices.
• Problem-solving skills – getting many pieces of hardware and software to work in harmony is an ongoing and challenging task. Strong deductive reasoning and patience serve engineers well here. 
• Customer service – infrastructure engineers tend to work with internal rather than external partners. Communicating well with these “customers” helps the engineer resolve outages quickly and build strong working relationships. 
• Teaching ability – engineers may need to explain complex technical concepts to nontechnical colleagues and train them to use software and hardware. 
• Organization skills – whether keeping cable sprawl to a minimum, documenting their work, or prioritizing requests for support, IT infrastructure engineers need to stay organized to keep on top of their tasks