Operations Liaison Manager (India)

Position Summary

Location and time zone: India, with the flexibility to collaborate across time zones with a global team. This includes calls with colleagues based in UTC-5 to UTC and occasional national and international travel.
Language requirements: Full professional proficiency in English and Hindi is required.

About Our Partner Organisation

Our partner organisation is an impact-driven, evidence-based nonprofit working to eliminate childhood toxin poisoning.

Its programmes involve generating data, supporting governments with the introduction and enforcement of regulation, and assisting manufacturers in transitioning to toxin-free paints/spices/cosmetics 

The organisation partners with leading global health and environmental institutions and has received grants from major philanthropic foundations and international development agencies.

About the Role

Our partner organisation works closely with a Development Consortium (DC) in India to deliver and implement its programmes. This role sits within DC's team while primarily supporting the project team based in India.

As the Operations Liaison Manager, you will play a key role in enabling the organisation's mission by ensuring the India team has strong, reliable operational support.

You will coordinate onboarding and training, oversee administrative and documentation workflows, process expenses and payments, and provide guidance on organisational policies. You may also support the global Operations Team on additional projects when required.

With a dotted reporting line to the global Operations Team, you will serve as the first point of contact for all operations-related matters for the DCs India team. This includes working closely with team members and managers and helping maintain an organised, values-driven operational environment that allows programmes to run effectively.

The role is based in India and involves regular collaboration with the India programme team and global Operations colleagues across UTC-5 to UTC zones.

Responsibilities

Onboarding, Training & Administration

• Coordinate onboarding and training for all India-based staff

• Manage administrative and documentation workflows

• Ensure records and policies are accurate and up to date

Expenses, Finance & Payment Processing

• Collect, verify, and process expenses and payment requests

• Liaise with DCs finance team

• Ensure accurate and timely financial workflows

Primary Operations Contact for India Team

• Serve as the first point of contact for operations-related matters

• Provide day-to-day support and resolve queries promptly

Coordination Between DC and Our Partner Organisation

• Act as the operational bridge between DC's operations, finance, and programme teams
• Collaborate regularly with the global Operations Team to ensure smooth communication and aligned processes

Support to India Program Administration

• Contribute to programme-related operational improvements

• Strengthen systems and tools

Support for Global Operations Projects

• Contribute to cross-organisational operational projects and process improvements
• Support broader organisational needs as required

What Were Looking For

• Strong alignment with the organisation's mission and values

• At least five years of relevant experience in operations, administration, finance, or coordination (preferably in a nonprofit or project-based environment)
• High confidence working with numbers, with strong accuracy and attention to detail

• Excellent communication skills

• Strong organisational and problem-solving abilities

• Ability to manage multiple priorities effectively

• Comfortable working independently while keeping teams informed

• Proactive and solutions-oriented mindset

• Experience with expenses, payments, documentation management, or basic finance workflows

• Ability to collaborate across multicultural teams and global time zones

• Willingness to travel occasionally

Work Environment

The organisation fosters a collaborative, mission-driven culture focused on meaningful impact. It operates as a remote team with strong internal communication practices, regular team calls, and annual in-person retreats.

Work schedules are flexible, and the organisation values work-life balance.