Job Openings IT Helpdesk Specialist - Aviation Industry - Japanese Speaker

About the job IT Helpdesk Specialist - Aviation Industry - Japanese Speaker

Job Overview:

We are hiring a Japanese-speaking IT Helpdesk Specialist to support end users for a leading client in the aviation sector. This role involves providing Level 1 and Level 2 technical support across hardware, software, and network environments in a fast-paced, service-driven setting.

What Will You Do:

  • Provide IT helpdesk support to end users in Japanese via phone, email, and ticketing systems.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
  • Support enterprise applications and business-critical systems.
  • Diagnose and resolve network-related issues (LAN/WAN, VPN, Wi-Fi, connectivity).
  • Log, track, and manage incidents using ITSM tools (e.g., ServiceNow, Remedy, Jira).
  • Escalate unresolved issues with proper documentation and follow-up.
  • Ensure adherence to SLA, compliance, and security standards.
  • Provide timely updates and maintain clear communication with users.
  • Assist with user account management, access control, and system configurations.
  • Able to work in rotational shifts.

What Makes You A Good Fit:

  • Proficiency in Japanese language (spoken and written) is essential for this role.
  • Minimum 2 years experience in a service desk, helpdesk, or IT support environment.
  • Solid understanding of Windows and Microsoft Office suite.
  • Familiarity with core networking fundamentals such as IP addressing, DNS, DHCP, and VPN connectivity.
  • Exposure to incident management or ticketing systems (e.g., ServiceNow, Jira, Remedy, or similar tools).
  • Proven ability to analyze issues and deliver effective technical solutions.
  • Strong interpersonal skills with a focus on user support and service excellence.

What We Offer:

  • Attractive compensation package
  • Additional monthly allowance
  • 12 days Annual Leave
  • 12 days Medical Leave
  • Medical Insurance
  • Relocation Assistance is provided
  • Opportunity to work with a globally recognized aviation company
  • Career growth in a structured and professional support environment



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