Customer Service Executive - English Speaker - Johor Baharu

Job Overview:

We are looking for a Customer Service Executive - English Speaker to join our Malaysia support team. In this role, you will handle inbound calls, live chat, and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates.

Key Responsibilities:

• Manage inbound calls, chats, and emails for inquiries, complaints, feedback, and service-related issues.

• Provide accurate and timely information to customers.

• Work as part of a team to meet KPIs and SLA targets.

• Maintain professionalism and accuracy in communication.

• Utilize basic computer systems and tools for handling cases.

Requirements:

• Minimum 18 years old with SPM, UEC, or IGCSE certification.

• Fluent in English (spoken & written).

• Good computer literacy and multitasking ability.

• Willing to work rotational shifts, including public holidays and weekends.

Working Details:

• Working Days: 6 days per week

• Shift Pattern: 24-hour rotational shift

• Training Provided: Yes

• Work on weekends and public holidays

Salary & Benefits:

• Night Shift Allowance

• Public Holiday Paid

• Overtime Pay: If required

• Annual Leave: 12 days

• Medical Leave: 14 days

Shuttle Services (Provided):

Skudai, Taman U, Mutiara Rini, Lima Kedai, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah

Interview Process:

• Walk-in interviews

• Virtual interviews available for outstation candidates

• Assessment required