Customer Service Executive | Telecommunications Industry | Ara Damansara

Job Overview:

Join a leading BPO company as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What Will You Do:

• Process client requests and solve issues via inbound phone calls and emails using internal CRM Tools
• Escalate the issue to the appropriate specialist when needed
• Update clients on their request status accordingly
• Achieve quarterly KPI targets set by the CS manager
• Perform other ad hoc tasks assigned by the manager

What Makes You A Good Fit:

• Must have SPM or equivalent certification
• Fresh graduates who are encouraged to apply (Full Training Provided will be provided)
• Good communication skills in Mandarin and English
• Troubleshooting and multitasking skills
• Self-motivated and highly reliable
• Willing to work on rotational shifts including night shift
• Willing to work in Ara Damansara, Selangor

What We Offer:

• KPI Allowance: RM500
• Night Shift Allowance: RM400
• Additional Working Allowance: RM 600
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station and a shopping mall. 
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's preferred departments within the company after 1 year.