Insurance Claim Administrator | Hong Kong

Job Overview

We are seeking a detail-oriented and service-driven Claims Administrator to join a growing insurance operations team in Hong Kong.

In this role, you will manage travel insurance claims from initial submission through assessment and settlement, ensuring accuracy, timely processing and a positive customer experience. You will work closely with policyholders, insurers, medical providers and business partners to resolve claims efficiently.

What Will You Do:

• Review, assess and process travel insurance claims in accordance with policy terms, internal procedures and service standards.
• Handle claims relating to travel disruptions, lost baggage, overseas medical expenses, accidents and other insured events.
• Verify supporting documents, assess coverage eligibility and coordinate claim settlements.
• Investigate claim discrepancies and follow up with relevant parties to obtain additional information.
• Maintain accurate claim records and track case progress through CRM and claims management systems.
• Respond to customer and partner enquiries regarding claim status, coverage and documentation.
• Manage escalations and resolve claims-related issues professionally.
• Coordinate with insurers, healthcare providers and travel partners to ensure smooth case handling.
• Meet operational targets for processing time, accuracy and service quality.
• Support improvements to claims workflows and administrative processes.

What Makes You a Good Fit:

• Bachelor's Degree in any discipline.
• 1–2 years of experience in insurance claims, travel assistance, claims administration or insurance-related customer service.
• IIQE certification(s) are required.
• Basic understanding of insurance policies, coverage assessment and claims documentation.
• Strong verbal and written communication skills in English and Cantonese.
• Proficient in Microsoft Office and familiar with CRM or case management systems.
• Salesforce experience is an added advantage.
• Strong analytical, organisational and problem-solving skills.
• Ability to manage multiple cases, meet deadlines and maintain accuracy.
• Customer-focused attitude with excellent interpersonal skills.
• Experience in travel insurance, international medical claims or emergency assistance services is an advantage.

What We Offer:

• Competitive compensation.
• Opportunity to build your career in the insurance and assistance services industry.
• Exposure to international claims operations and cross-border case management.
• Collaborative and professional working environment.
• Opportunities for professional development and career progression.