Customer Service Executive - Malay Speaker - Johor Baharu

Job Overview:

We are looking for a Customer Service Executive (English & Bahasa Melayu Speaker) to join our Malaysia support team. In this role, you will handle inbound calls, live chat, and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates.

Key Responsibilities:

• Manage inbound calls, chats, and emails for inquiries, complaints, feedback, and service-related issues.

• Provide accurate and timely information to customers.

• Work as part of a team to meet KPIs and SLA targets.

• Maintain professionalism and accuracy in communication.

• Utilize basic computer systems and tools for handling cases.

Requirements:

• Minimum 18 years old with SPM, UEC, or IGCSE certification.

• Fluent in English and Bahasa Melayu (spoken & written).

• Good computer literacy and multitasking ability.

• Willing to work rotational shifts, including public holidays and weekends.

Working Details:

• Working Days: 6 days per week

• Shift Pattern: 24-hour rotational shift

• Training Provided: Yes

• work on weekends and public holidays

Additional Perks:

• Night Shift Allowance

• Public Holiday Paid

• Overtime Pay: If required

• Annual Leave: 12 days

• Medical Leave: 14 days

• Shuttle Service Available from key areas:
  • Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia
  • Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah

Interview Process:

• Walk-in Interviews available
• Virtual interviews accepted for outstation candidates
• Assessment required as part of the selection process