Duties and responsibilities

• Raising invoices for finished goods as advised by Despatch.
• Raising release documentation for finished goods in accordance with customer and quality requirements.

• Raising credit notes / processing customer returns as advised by the customer service team.

• Compilation and administration of Customs Forms

• Compilation and administration of shipping lists.

• Raising shipping documentation for finished goods

• Obtaining transport details and advising customer service and customers accordingly.

• Maintain and record all shipping transactions and obtaining relevant documentation as appropriate.

• Filing of all relevant shipping documentation.

• To be able to take the initiative and where appropriate to work with the minimum of supervision.

• To be aware of the expected working standards and be motivated to maintain them.

• To always work safely and not endanger themselves or others and to comply with the companys health, safety and environmental policies and procedures.

• To actively promote and contribute towards activities that will improve the companys performance and reduce its impact on the environment.

• To assist despatch as and when required

Qualifications / Experience:

• Relevant experience in an Invoicing, Shipping or general administration role would be advantageous though not essential.

• Qualifications to the level of secondary education are required as a minimum.

Personal Skills / Attributes:

The individual appointed to such a role must have the following characteristics:-

able to carry out a variety of duties.

motivated and a self-starter.

able to communicate in oral and written formats at all levels.

able to work in a team environment.

work to a high standard of accuracy.

well presented and confident.

computing Microsoft Office suite.

Training:

Formal training is necessary on appointment in the following areas:-

Administration.

Customer Base.

Product Knowledge.

Commercial processes.

Company structure and procedures.