Pre-Litigation Manager

Responsible for the claim journey from onboarding the client up until the court stage
Ensure compliance with all regulatory norms
Liaise with the banks appointed representatives to set-up clear correspondence channels for information disclosure and ensure GDPR conformity
Deal with the clients correspondence and communications
Liaise with other third parties such as leads providers and service providers
Work closely with the project manager and other senior members to assist with the development of workflows, new technologies and new procedures
Introduce the firms guidelines to new starters and deal with HR paperwork
Produce weekly management reports
Attend weekly meetings with team leaders/managers highlighting general issues and discussing solutions
Set clear team goals/targets
Delegate tasks and set deadlines
Monitor team performance and report on metrics
Motivate team members and encourage open communication
Analyse feedback and resolve any issues or conflicts
Supervise the work of junior staff, discover training needs and provide support

Additional Duties:
Answer general queries by telephone or email
Update information from claim packs into the case management system
Draft and dispatch routine correspondence
Scan documents
Obtain information from CRM (Bright Office) software
Upload and download relevant documents into the system
Maintain records, filing systems and computer files
Process new business, enter business onto the system and follow through to completion

Key Attributes/Skills:
Great knowledge of software packages, (MS Office Pack Excel, Word, PowerPoint, Outlook, etc.)
Ability to make decisions and overcome challenges
Computer literacy with a good analytical vision
Ability to work to deadlines
Strong attention to detail
Confident, motivated, diplomatic and flexible
Ability to work unsupervised; to initiate activities, anticipate and solve problems
Organized / Good time management
Good communicator with a strong sense of teamwork and good mentorship delivery
Used to working within a fast-paced environment
Commercial awareness
Ability to perform at all levels of work

Advantageous:
Experience working with CRM systems (ideally any of the followings: Leap; Bright Office; Proclaim; Microsoft Dynamics)
Experience in managing a team before (1 year minimum)
Job Type: Full-time, Permanent