STATEROOM STEWARD (Housekeeping)

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean

vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and

elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most

remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River

ship

A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Vikings values and leadership philosophy (Hávamál). You are a

hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of

responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You

are an exceptional role model for the Viking Family and have strong motivation to achieve the companys goals

and objectives. You are flexible, stress resistant, focused, and a truly committed team member.

PURPOSE OF POSITION

To provide guests at all times with friendly, personalized housekeeping service. This includes, but is not limited

to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas

while providing our guests an outstanding customer service.

YOUR RESPONSIBILITIES

Responsible for the entire housekeeping operation onboard

Inspection and cleanliness of all staterooms and public areas

Monitoring and follow up of maintenance repairs

Correct receipt and distribution of guest laundry

Distribution, control and return of the Viking River Cruises uniforms

Ensuring a smooth operation on a embarkation day

Ensuring impeccable cleanliness and order within the housekeeping department

Assisting with stateroom cleaning and laundry duty if needed

Operation of procedures according to company standards and HACCP rules

Ensuring regular care of plants and flowers onboard

Collection and preparation of daily program for distribution, organization of gift orders and turndown

services

Preparation of opening and closing ships at start and end of season

Management and motivation of the housekeeping crew

Motivation and training of housekeeping team

Supervision of housekeeping team and operation of the duties and responsibilities

Preparation and administration of performance reviews

Replacement of Stateroom Steward/ess. (during days off and/or according to the operational needs)

Knowledge and application of infection control, outbreak prevention and MSDS

Participation in loading and correct stocking of stores

Responsible for cost control and adherence to set budgets
Cost control for housekeeping within budget

Stock and chemical products ordering in cooperation with Hotel Manager

Correct storage of stock; establishing of par levels

Inventory according to company procedures

Conduct the departmental Daily Reunion

Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken

Assistance in the Guest Services as required and appointed by the management

Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts Teamwork

Outstanding flexibility: must be able to work at different times during the day as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking

Excellent communication with other departments, especially the Guest Services, Maintenance and Food & Beverage

KPI Performance

Achieve/succeed the KPI goals for the department as a housekeeping team
Strong motivation to achieve the company goals and objectives

Product Knowledge

Become knowledgeable about all itinerary-related ports of call and shore excursions
Full knowledge of the daily program
Ensure excellent knowledge about the Suite Amenity program
Security
Full knowledge about safety & security procedures, Participations in all training concerning safety &
security, fire prevention, evacuation exercises as required by the company
YOUR PROFILE
High School Diploma, with Hospitality degree (BA, MBA) preferred
Minimum of 3 years previous experience required in an upscale cruise line or hotel of comparable size
in the similar position in the scope of the Housekeeping department
Excellent English communication skills, Service-oriented and guest focused, attention to detail
Must be able to deal correctly with confidential information and must be discrete
Must be well groomed and maintain impeccable hygiene standards
Extensive walking required and ability to stand on feet for a long time
Hours may vary based upon organizational needs and operational demands
Guest focused, service oriented, positive personality and professional appearance
Flexible and stress resistant, team player, shows commitment