IT Support

Responsibilities :

• Serving as the first point of contact for computers, devices ex. printer etc. including to system and network.
• Ability to installation, configuration, maintenance of IT equipment, VPN, Antivirus, CCTV, printers, mobile devices, desktops, laptops, etc.
• Manage all the workstation for fully equipped and well connected to system and network all times.
• Performing troubleshooting through diagnostic techniques and relevant questions.
• Determining the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Identify and suggest possible improvements on procedures.

Requirements and skills :

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as a help desk technician or other IT customer support role for at least 1year.
• Proven experiences with Microsoft 365, One driver & share point, Linux, Ubuntu.
• Tech savvy with working knowledge of computer setup, system and network etc.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Good communication skills, and Customer-oriented.
• Good English communication skills.