Customer Service Officer

Customer Service Officer

Location: Jeddah, Saudi Arabia

Experience: 2+ years in a customer service or logistics/shipping-related role

Education: Bachelor's degree in a relevant discipline

Languages: Arabic & English (mandatory)

About the Client

The hiring organization is a leading player in the logistics and supply chain industry, offering end-to-end solutions including port-centric logistics, bonded zones, and multimodal connectivity. Their focus on innovation, sustainability, and customer excellence positions them as a strategic logistics partner in the region.

About the Role

We are seeking a dedicated and detail-oriented Customer Service Officer to support client operations in the logistics and shipping sector. The ideal candidate will be responsible for handling client documentation, processing service requests, coordinating with multiple stakeholders, and ensuring high levels of customer satisfaction. If you thrive in a fast-paced environment and are passionate about client service, this role offers the opportunity to contribute meaningfully to day-to-day operation.

Key Responsibilities

• Receive and verify client documents, job requests, and service inquiries.
• Prepare and update job orders using the in-house Management System.
• Provide exceptional customer service and resolve client issues promptly.
• Coordinate with internal teams, government authorities, shipping lines, and third-party suppliers.
• Attend internal and external meetings as required.
• Issue service invoices and ensure proper archiving of documentation after service completion.

Competencies & Skills

• Customer-focused with a proactive and results-oriented approach
• Able to work under pressure and adapt to changing priorities
• Strong attention to detail and problem-solving abilities
• Effective in cross-functional team collaboration
• Strong verbal and written communication
• Proficient in MS Office
• Knowledge of shipping documentation and logistics processes
• Organizational and planning skills

Only shortlisted candidates shall be contacted.