Implementation Consultant

Implementation Consultant

Location: Karachi, Pakistan
Employment Type: Full-time
Seniority Level: Junior / Associate
Experience Required: 2+ years
Reporting Line: Product Manager / Implementation Lead / Project Manager

Job Description

We are looking for an Implementation Consultant to support the deployment, configuration, testing, training, and adoption of an AI-enabled procurement orchestration and sourcing platform.

The role requires a practical, client-facing professional who can understand business workflows, document requirements, configure system settings, support users, and coordinate implementation activities. This is a hands-on role suitable for someone who can translate product capability into a working client solution.

Role Purpose

The Implementation Consultant will support end-to-end client implementation through requirements gathering, process documentation, configuration, data readiness, user acceptance testing, training, go-live coordination, and post-implementation support.

Key Responsibilities

Implementation Planning & Client Onboarding

• Support client pilot and implementation planning, including timelines, trackers, dependencies, and readiness checklists.
• Collect process information, user details, supplier data, approval structures, and configuration inputs.
• Coordinate with internal and client stakeholders to ensure timely completion of implementation activities.
• Escalate risks, delays, missing inputs, adoption concerns, and unresolved issues to the Product Manager or Implementation Lead.

Requirements Gathering & Process Mapping

• Document procurement workflows, RFQ processes, approval flows, supplier communication practices, and reporting needs.
• Translate client discussions into requirement notes, workflow maps, configuration inputs, test scenarios, and change requests.
• Identify process gaps, exceptions, and areas where system configuration or product clarification is required.

System Configuration & Data Readiness

• Configure users, roles, workflows, categories, templates, approval rules, notifications, and supplier records where applicable.
• Support data collection and validation for suppliers, categories, contacts, approval matrices, sample RFQs, and pilot transactions.
• Maintain configuration logs, implementation trackers, issue registers, and related documentation.

Testing, UAT & Go-Live Support

• Prepare and execute test cases for intake, RFQ creation, supplier selection, approvals, response capture, comparison, dashboards, and notifications.
• Support UAT by coordinating test scripts, capturing feedback, logging defects, validating fixes, and confirming closure with users.
• Assist in go-live preparation, user readiness checks, and post-go-live stabilization.

Training, Adoption & Support

• Prepare user guides, quick reference notes, FAQs, SOP inputs, and training material for buyers, approvers, and administrators.
• Conduct or support user training sessions and system walkthroughs.
• Provide first-level functional support, investigate user questions, reproduce issues, and coordinate resolution with product, QA, and technical teams.
• Encourage user adoption by helping stakeholders understand the agreed operating workflow.

Required Qualifications & Experience

• Minimum 2+ years of experience in software implementation, business analysis, ERP support, SaaS onboarding, procurement systems, or digital transformation projects.
• Bachelor's degree in Business, Supply Chain, Information Systems, Computer Science, or a related field. Equivalent practical experience may also be considered.
• Ability to understand business processes and convert them into clear requirements, workflows, configuration inputs, test cases, and user documentation.
• Experience working with internal stakeholders, clients, users, product teams, developers, QA teams, or support teams in a structured delivery environment.
• Strong written and spoken English with the ability to document requirements, prepare updates, and communicate professionally.

Required Skills

• Implementation planning, configuration, testing, UAT, training, go-live, and stabilization support.
• Business process mapping and documentation.
• System configuration for users, roles, templates, workflows, approvals, supplier data, and RFQ settings.
• Client communication and stakeholder coordination.
• Test case preparation, UAT support, defect tracking, and validation of fixes.
• Preparation of user guides, training notes, FAQs, and support documentation.
• Strong documentation discipline, including trackers, meeting notes, issue logs, change requests, and handover documents.
• Good working knowledge of Excel, data preparation, reporting inputs, and structured documentation.

Preferred Experience

• Exposure to procurement, sourcing, RFQ, supplier management, ERP, supply chain, logistics, finance, or workflow automation.
• Experience with SaaS implementation, onboarding, UAT coordination, user training, support, ticketing tools, or release support.
• Familiarity with data cleaning, dashboard requirements, reporting needs, and user access management.
• Understanding of email or WhatsApp-enabled workflows, supplier communication, document submissions, and user adoption challenges.

Behavioral Expectations

• Strong ownership mindset and accountability for assigned implementation tasks.
• Structured working style with organized trackers, notes, requirements, test cases, and configuration records.
• Professional and patient communication with clients and internal stakeholders.
• Problem-solving attitude with the ability to investigate issues, ask the right questions, reproduce problems, and coordinate practical solutions.
• Strong collaboration with product, QA, engineering, implementation, and business stakeholders.
• Ability to work in a fast-paced product and client implementation environment.

Key Deliverables in the First 90 Days

• Understand the product vision, core modules, implementation methodology, target users, workflows, and pilot deployment approach.
• Support at least one client or internal pilot implementation workstream.
• Prepare requirement notes, configuration inputs, trackers, test scripts, and user support documentation.
• Improve or contribute to implementation templates such as requirement gathering sheets, UAT scripts, configuration checklists, issue logs, and training notes.
• Assist in validating workflows for intake, RFQ creation, supplier selection, approvals, quote capture, comparison, reporting, and administration.

What Success Looks Like

• Clear implementation plans, trackers, configuration records, test scripts, and go-live checklists are maintained.
• Users are supported through training, UAT, feedback, and adoption of agreed workflows.
• Requirements, workflow rules, exceptions, and configuration needs are documented accurately.
• Defects, questions, change requests, and support items are tracked through closure.
• Strong collaboration is maintained with product, engineering, QA, SMEs, and client teams.

Only shortlisted candidates will be contacted for the next stage of the selection process.