Senior Software Engineer (Support)

THE ROLE

The candidate is to provide technical trouble shooting in a customer service environment for an ERP solution including application, integration, mobile and web solutions.

KEY RESPONSIBILITIES:

• Provide technical troubleshooting support to customers for ERP software, including application, integration, mobile, and web solutions
• Liaise directly with customers to investigate and resolve technical queries efficiently
• Maintain a high level of customer service by delivering clear and accurate solutions
• Perform basic to complex code changes and data conversion scripts based on requirements
• Conduct unit testing and collaborate with the QA team to ensure quality deliverables
• Participate in peer reviews of code and development work
• Ensure tasks are completed within estimated timelines and communicate any challenges proactively
• Identify chargeable support activities where applicable
• Contribute to the internal FAQ and knowledge base
• Complete administrative tasks such as timesheets accurately and on time
• Utilize AI-assisted tools for troubleshooting, debugging, code analysis, and documentation
• Analyze logs and identify root causes using AI tools to improve efficiency
• Continuously explore automation and AI-driven improvements for technical support processes

SKILLSET REQUIREMENTS:

• Strong verbal and written English communications skill
• Focus on customer service
• Strong ability and desire to solve problems
• Ability to produce clear, elegant code and maintain other developer's code
• Ability to work with interruptions / multitask
• Attention to detail
• Ability to use AI-assisted development tools (e.g. Cursor, ChatGPT or similar) for code analysis, debugging, documentation, and troubleshooting
• Ability to quickly learn and adopt AI tools to improve development and support productivity

MUST-HAVE:

• 3 years of experience working in a software development environment
• Microsoft Visual Studio (VB.NET is desirable)
• Web API
• Good TSQL and SQL server knowledge
• React JS with Typescript minimum 2 years Experience

NICE-TO-HAVE:

• Experience working with ERP systems ·
• Experience in Tanstack, Vite and Zustand ·
• Exposure to AI-assisted development tools or automation frameworks will be an advantage ·
• Mobile App development - iOS, Android and Windows ·
• Microsoft certifications will be an advantage

EDUCATION QUALIFICATIONS:

• Degree in IT, Computer Science, Software Engineering, or a related field