Field Service Engineer – Laser Systems

We are seeking a highly skilled and proactive Field Service Engineer to support advanced laser systems across the United States. This role is primarily based on-site in the Detroit area and requires extensive travel to customer locations nationwide.

Key Responsibilities

• Install, commission, calibrate, and troubleshoot advanced laser equipment at customer sites

• Perform preventive and corrective maintenance to ensure optimal system performance

• Diagnose and resolve complex mechanical, electrical, and software issues

• Provide both on-site and remote technical support to customers

• Train customers on system operation, maintenance, and basic troubleshooting

• Prepare detailed service reports and maintain accurate documentation

• Manage spare parts inventory and coordinate with logistics teams

• Build strong customer relationships and act as a trusted technical advisor

• Provide feedback to engineering and product teams for continuous improvement

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or related field (or equivalent hands-on experience)

• 3+ years of experience as a Field Service Engineer (industrial equipment preferred)

• Strong knowledge of electromechanical systems, CNC controls, servo drives, and high-voltage systems

• Experience with laser systems (especially fiber lasers) is highly preferred

• Ability to read and interpret electrical schematics and mechanical drawings

• Excellent troubleshooting and problem-solving skills

• Strong communication and customer service skills

• Ability to work independently and manage multiple priorities

• Willingness to travel frequently (up to 75%+) across the U.S.

• Valid driver's license and passport required