Partner Onboarding Operations Manager (FinTech, B2B, KYB)

Job Title: Partner Onboarding Operations Manager (FinTech, B2B, KYB/KYC)

Role: Partner Onboarding Operations Manager - End-to-end KYB/KYC (Know Your Business/Customer) onboarding and after-sales support processes for B2B

Location: National Capital Region

Company: Leading FinTech Institution (BSP-regulated)

Position Type: Full-time, Permanent

Reporting To: Head of FinTech Solutions

Job Brief

We are hiring a Partner Onboarding Operations Manager for a leading FinTech company in the Philippinesa BSP-regulated organization driving innovation in digital financial services.

This role oversees the end-to-end KYB/KYC (Know Your Business/Customer) onboarding and after-sales support processes for B2B clients, ensuring seamless partner activation, compliance with regulatory requirements, and consistent delivery of excellent service.

Youll lead a team of one Team Lead and six Associates specializing in KYB/KYC, partner support, and customer solutions, and will collaborate cross-functionally with Compliance, Legal, Business Development, and Product teams to uphold operational excellence and partner satisfaction.

Key Responsibilities

KYB & Partner Onboarding

• Lead and continuously optimize the full KYB/KYC lifecycle for new and existing business partners, ensuring proper documentation, verification, and adherence to BSP and AMLA guidelines.
• Oversee the validation of business registration documents, certificates, and compliance requirements for B2B onboarding.
• Collaborate with Compliance and Legal to escalate and resolve high-risk or complex cases.
• Stay abreast of evolving FinTech and BSP regulations to align onboarding processes with best practices.

Partner Support & After-Sales Operations

• Serve as the primary point of contact for partner-related inquiries and escalations post-onboarding.
• Manage issue resolution for transaction concerns and partner requests in coordination with BSP and internal departments.
• Drive partner satisfaction by ensuring timely, high-quality, and empathetic support.

Operational Leadership

• Manage a team of seven (one Team Lead and six Associates), ensuring SLA compliance, productivity, and service quality.
• Conduct regular coaching, performance reviews, and development sessions to strengthen team capability and engagement.
• Track, analyze, and report key operational metrics and partner satisfaction KPIs.

Process Excellence & Continuous Improvement

• Identify bottlenecks and inefficiencies across onboarding and support workflows, recommending and implementing improvement plans.
• Develop standardized procedures, playbooks, and quality assurance measures.
• Recommend process and compliance enhancements to management, balancing regulatory rigor with operational agility.

Cross-Functional Strategy & Compliance Partnership

• Work closely with the Head of FinTech Solutions to recommend onboarding strategies and compliance enhancements.
• Partner with internal teams (Compliance, Legal, Product, Business Development) to ensure smooth partner enablement and issue resolution.
• Act as a key contributor in refining governance frameworks and BSP compliance alignment.

Requirements

• 5+ years of experience in partner onboarding, KYB/KYC operations, after-sales, or customer support within FinTech, banking, or BSP-regulated environments.
• Proven leadership experience managing teams in high-volume operational settings.
• Strong understanding of KYB/KYC processes, AML/CFT compliance, and BSP regulatory frameworks.
• Strategic mindsetable to assess complex issues, propose actionable plans, and implement improvements effectively.
• Excellent communication, stakeholder management, and analytical skills.
• Flexible and creative problem solver capable of navigating complex, cross-functional challenges.
• Bachelors degree in Business, Compliance, Legal, Operations, or any related field.
• Certifications in compliance, AML/KYC, or risk management are a plus.

Interested? Lets Connect.

If youre passionate about driving compliance excellence and partner experience in FinTech, this role offers the opportunity to lead an impactful team in a fast-growing, regulatory-driven environment. Submit your resume to ariel.cabada@atlantisconsulting.ph or apply via the link to learn more about this exciting opportunity.

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