Email Executive

Job Title: Email Executive (B2B / B2C Support)

Role Summary:
Manage incoming business and consumer emails; respond quickly, accurately, and professionally; provide information, resolve queries, and escalate issues when needed.

Key Responsibilities:

• Read and reply to B2B & B2C emails promptly

• Understand customer needs, provide correct information or solutions

• Escalate complex issues to relevant teams

• Maintain records of email interactions and followups

• Ensure replies are clear, polite, and aligned with company tone

Required Skills:

• Excellent written English (grammar, clarity, tone)

• Friendly, customerfocused attitude

• Good organizational skills; able to handle many email threads

• Comfortable using email clients / CRM tools