Team Coach- Singapore Visa

Role Summary:
Lead and mentor the visa operations team (agents & executives) handling Singapore visa cases, ensuring efficient process flow, high accuracy, and excellent agent performance.

Key Responsibilities:

• Train, coach, and support B2B agents (both local & outstation) on Singapore visa requirements & processes

• Monitor document submission, followups, and ensure timely collections

• Ensure all updates (submission, collection, reference numbers) are entered realtime into tracking system (e.g., AVS)

• Oversee Billing, Voucher Clearances, and relevant admin (CRs etc.)

• Maintain quality standards: accuracy, SLA adherence, customer (agent) satisfaction

Required Skills & Qualities:

• Strong leadership and coaching ability

• Deep understanding of Singapore visa process/documentation

• Excellent communication skills (verbal & written)

• Organized, detailoriented, able to manage multiple agents/projects

• Ability to work under deadlines and ensure high accuracy