Job Openings Specialist Compute Service Operations

About the job Specialist Compute Service Operations

  • Job Description

    About the Role

    Specialist compute service operations provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.

    What You Will Do

    Essential Job Functions:

    • Background and understanding of technical cloud-based MSP workspace and environment.
    • Debugging issues for various flavors of Windows, Linux, and Mac.
    • Server administration (2008,2012,2016,2019)
    • Domain Controllers, Active Directory, DNS, DHCP.
    • RMM tools (Kaseya, SolarWinds RMM, Ninja)
    • Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
    • Alerts configurations and escalations (email, SMS, etc.)
    • Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
    • Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
    • Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
    • OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
    • Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
    • Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
    • Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
    • Good understanding of software and hardware techniques for x86 virtualizations.
    • Analyze system logs and identify potential issues with computer systems.
    • Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
    • Responsible for documenting the configuration of the system.
    • Effectively multitask and manage competing priorities
    • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
    • Intune management experience
    • O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.

    What Qualifies You

    • BSc. Engineering degree (Electrical/Telecom/Computer)
    • Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
    • Highly technical, organized, and have excellent communication and people skills.
    • A highly motivated individual who thrives in a fast-paced environment.
    • Comfortable in both local and global working environments.

Or refer someone